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Privacy Policy

This Privacy Policy explains how Community Based Eye Services and Technology (Pty) Ltd (trading as “EYZA”, “we”, “us”) collects, uses, discloses and protects personal information. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Who we are

EYZA is the trading name of Community Based Eye Services and Technology (Pty) Ltd (registration number 2026/178653/07), a South African company providing non-clinical management, administrative and operational support services to independent optometry practices. Our registered address is Lynton Road 8A, Sandton, 2057, South Africa. For any privacy-related queries you may contact us at info@eyza.co.za.

2. Information we collect

  • Contact details such as your name, telephone number and email address;
  • Information you provide when you contact us or engage our services;
  • Messages and communications you send to us, including via email, telephone and messaging platforms such as WhatsApp;
  • Business and operational information provided by the practices we support under service agreements;
  • Technical information collected automatically when you visit our website, such as your IP address and browser type.

3. Cookies and tracking technologies

Our website may use both session and persistent cookies and similar technologies to provide essential functionality, remember your preferences and understand how the site is used. You can manage or disable cookies through your browser settings, although some parts of the site may not function correctly if you do.

4. How we use your information

  • To respond to enquiries and communicate with you;
  • To provide, administer and improve our management and support services;
  • To send service-related information and notifications where you have requested them or where permitted by law;
  • To comply with our legal and regulatory obligations.

5. WhatsApp and messaging communications

We may communicate with you using the WhatsApp Business Platform, operated by WhatsApp Ireland Limited and Meta Platforms, Inc. When you contact us on WhatsApp, or consent to receiving messages from us, your messages and phone number are processed in order to respond to you and provide the service you requested.

Your use of WhatsApp is also subject to WhatsApp’s own Privacy Policy and Terms of Service. We only send messages to individuals who have contacted us or who have opted in to receive them, and we do not sell your information. You may opt out of receiving WhatsApp messages from us at any time by replying “STOP” or by contacting us at info@eyza.co.za.

6. Disclosure of information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our business, with the independent practices we support where relevant to the service, and with regulators or authorities where required by law. Where we use messaging platforms such as WhatsApp, information is processed by those platform providers in accordance with their terms.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

8. International transfers of data

Some of the service providers and platforms we use — including messaging providers such as WhatsApp and Meta — may process or store information on servers located outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure it remains protected in accordance with POPIA and is handled subject to appropriate safeguards.

9. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Under POPIA you have the right to request access to, correction of, or deletion of your personal information, and to object to certain processing. To exercise these rights please contact us at info@eyza.co.za.

11. Children’s privacy

Our services and website are not directed at children, and we do not knowingly collect personal information from persons under the age of 18 without the consent of a parent or guardian. If we become aware that we have collected such information without appropriate consent, we will delete it promptly.

12. Links to other websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page.

Last updated: July 2026.