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Privacy Policy

This Privacy Policy explains how Community Based Eye Services & Technology (Pty) Ltd (trading as “EYZA”, “we”, “us”) collects, uses, discloses and protects personal information. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Who we are

EYZA is the trading name of Community Based Eye Services & Technology (Pty) Ltd, a South African company providing non-clinical management, administrative and operational support services to independent optometry practices. For any privacy-related queries you may contact us at info@eyza.co.za.

2. Information we collect

  • Contact details such as your name, telephone number and email address;
  • Information you provide when you contact us or engage our services;
  • Messages and communications you send to us, including via email, telephone and messaging platforms such as WhatsApp;
  • Business and operational information provided by the practices we support under service agreements;
  • Technical information collected automatically when you visit our website, such as your IP address and browser type.

3. How we use your information

  • To respond to enquiries and communicate with you;
  • To provide, administer and improve our management and support services;
  • To send service-related information and notifications where you have requested them or where permitted by law;
  • To comply with our legal and regulatory obligations.

4. WhatsApp and messaging communications

We may communicate with you using the WhatsApp Business Platform, operated by WhatsApp Ireland Limited and Meta Platforms, Inc. When you contact us on WhatsApp, or consent to receiving messages from us, your messages and phone number are processed in order to respond to you and provide the service you requested.

Your use of WhatsApp is also subject to WhatsApp’s own Privacy Policy and Terms of Service. We only send messages to individuals who have contacted us or who have opted in to receive them, and we do not sell your information. You may opt out of receiving WhatsApp messages from us at any time by replying “STOP” or by contacting us at info@eyza.co.za.

5. Disclosure of information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our business, with the independent practices we support where relevant to the service, and with regulators or authorities where required by law. Where we use messaging platforms such as WhatsApp, information is processed by those platform providers in accordance with their terms.

6. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

7. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

8. Your rights

Under POPIA you have the right to request access to, correction of, or deletion of your personal information, and to object to certain processing. To exercise these rights please contact us at info@eyza.co.za.

9. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page.

Last updated: 2026.